FAQS

De Gulden Poorte is located at Lange Nieuwstraat 44, 2000 Antwerp, in the heart of Antwerp’s historic city center. This central location makes it an ideal spot for visitors who want to explore the city’s cultural and historical landmarks with ease. From the hotel, it’s just a short walk to some of Antwerp’s most famous attractions: Cathedral of Our Lady (Onze-Lieve-Vrouwekathedraal), a stunning Gothic cathedral housing works by Peter Paul Rubens. Grote Markt, the city’s iconic central square surrounded by beautiful guild houses and featuring the Brabo Fountain. Museum aan de Stroom (MAS), which explores Antwerp’s rich history and culture, with a rooftop offering panoramic views of the city. Additionally, De Gulden Poorte is well-connected to Meir, Antwerp’s main shopping street, and Het Eilandje, a trendy district with a vibrant dining scene. Guests staying at the hotel are perfectly positioned to enjoy both the historic and modern sides of Antwerp

Yes, private and secure garage parking is available on-site for hotel guests only for €50 per day. Guests can access the garage via their mobile key upon check-in. Alternatively, Q-Park is available, right around the corner from the hotel.

De Gulden Poorte offers a cutting-edge Smart Hospitality experience designed to enhance convenience and efficiency during your stay. This includes features such as mobile check-in, allowing guests to bypass traditional reception processes, and digital keys, enabling seamless access to rooms via smartphone. The hotel also provides a 24/7 virtual concierge and remote reception services, ensuring that assistance is always available without needing physical staff. Additional amenities include automated check-out, digital luggage storage, and streaming media services, all of which combine to offer a seamless, sustainable, and tech-driven stay

No, pets are not allowed on the premises.

Unless otherwise stated, cancellations may be made up to 7 days prior to arrival.

De Gulden Poorte is committed to sustainable hospitality practices through initiatives like energy conservation, waste reduction, and its partnership with the Hotels for Trees program. The hotel offers remote reception services, digital keys, and encourages participation in its water conservation and recycling programs to reduce its environmental impact.

De Gulden Poorte offers a cutting-edge Smart Hospitality experience designed to enhance convenience and efficiency during your stay. This includes features such as mobile check-in, allowing guests to bypass traditional reception processes, and digital keys, enabling seamless access to rooms via smartphone. The hotel also provides a 24/7 virtual concierge and remote reception services, ensuring that assistance is always available without needing physical staff. Additional amenities include automated check-out, digital luggage storage, and streaming media services, all of which combine to offer a seamless, sustainable, and tech-driven stay

Digital keys will be emailed to your mobile device upon check-in. The digital key can open your suite, the front door and parking if paid for.

An invitation to check-in online will be sent to you via email  48-hours prior to arrival. A second invitation for online check-in will be sent via email and SMS at 9:00am on the day of your arrival. Otherwise, you may also check-in via our check-in kiosks located in the lobby level on the hotel.  The doors of the hotel are opened daily allowing for access.

To check-out, simply depart your suite. Your digital keys will be deactivated upon departure. A bill will be sent to your email address upon departure. For any questions, you may contact us at info@deguldenpoorte.com

Yes. We are pleased to offer early check-in, based upon availability, for €50,00. To confirm, please contact us at info@deguldenpoorte.com.

No. Cash payments are not available. The hotel accepts all major credits cards and iDEAL bank card payments. Payments for room and tax are processed seven days prior to arrival.